Guarantees

 

Teals Prairie & Co is a family focused business that has been built into a large brand by placing quality at the heart of everything we do. We strive to ensure that everything that leaves our hands arrives in yours as a perfect, inspiring gift. This attention to detail and quality is how we have over 20,000 five star reviews on platforms all around the world.

We provide a complete quality guarantee so if you are in any way unsatisfied with the quality of your product please contact us so we can help make this right. As every product has been changed according to your requirements there is no automatic returns if you change your mind but we will try our best to ensure you are completely satisfied.

Most of our products are hand-finished and we use natural and sustainable  materials wherever possible ensuring that the products we use for gifts have no impact on the people or environment that created them. As we aim to use natural materials with as little chemical alteration as possible there may be a slight difference in hue and finish between items. This is particularly true for the distressed rustic leather products and some of the hand finished glassware but we hope this can be embraced as part of the unique value of the product.

If you have submitted an order and wish to cancel we will provide a complete refund as long as the order has not yet reached production.